Refund policy

Last updated 31 July 2026

14-day money-back guarantee

If a paid edition of LeoCore Backup does not do what you need, email support@seksolution.com within 14 days of your purchase and we will refund it in full. You do not have to explain why, and we will not try to talk you out of it.

How to request one

Email us from the address you bought with, or include your Paddle order reference. Refunds are processed by Paddle.com Market Ltd, our merchant of record, back to the original payment method. Paddle typically completes this within 3–5 business days; your bank may take longer to show it.

What happens to the licence

A refunded licence key is deactivated, and the paid features stop applying to new work after the standard grace period.

Your existing backups remain fully restorable. Restore is never gated by a licence in any edition. Archives are standard Zip64 files with AES-256 encryption, readable by 7-Zip and other common tools, so your data stays yours regardless of what happens to the licence.

After 14 days

We are not obliged to refund after 14 days, but we are reasonable people. If something has gone genuinely wrong — a defect we cannot fix, a duplicate purchase, a licence bought for a server that no longer exists — write to us and we will sort it out.

The Solo edition

Solo is free, so there is nothing to refund. It is distributed through the Microsoft Store and is subject to Microsoft's terms for Store apps.

Chargebacks

Please email us before raising a chargeback. A chargeback automatically revokes the licence key and takes weeks to resolve, whereas a refund request usually takes us a few hours.

Contact

Souq E Kamil Trading and Solutions WLL, Kingdom of Bahrain.
support@seksolution.com